THE LOG, WHICH LOG, AND WHICH TO DELETE

ALL COMPLAINTS AND VIOLATIONS MUST BE LOGGED 

Regardless of what type of ticket was chosen when a ticket was created, we are responsible to make sure the correct ticket type is there when we close the ticket. 

THE FOLLOWING TICKETS SHOULD BE WORKED, RESPONDED TO, AND THEN DELETED FROM THE LOG.

1.  Requests for tracking

2.  Requests for packing slips (as long as it’s not a complaint from the customer)

3.  All Sephora Exempt packing slips that come through FD via Email.

4.  Requests to change dates and skus from an existing order.

5.  Requests to cancel orders.

6.  Any and all now deleted B-Codes.

7.  Duplicate tickets either mistakenly created or duplicated through email.

8.  All Sephora Fill Rate emails.  The manual keeping of these from the brand should stop with the implementation of the 855 ASN.  (Went Live May 2023)

FIELDS THAT MUST HAVE DATA OR AN X BEFORE SUBMITTING A TICKET

1.  Subject Line

2.  Region

3.  Date PO received by Affiliate

4.  Today’s date

5.  Market

6.  Priority (Will always be Low unless someone changes it)

7.  Customer Name (If the ticket doesn’t pertain to a customer, X will be required)

8.  Location City

9.  Brand (If no brand, they must choose X)

10.  PO# or X

11.  Delivery# or X

12.  Date PO shipped

13.  Complaint/Violation (Domestic) or X

14.  Group

 FIELDS THAT MUST HAVE DATA OR AN X BEFORE CLOSING A TICKET

1.  Quantity Ordered

2.  Quantity Received

3.  Quantity Variance

4.  Complaint/Violation (Domestic) or X

5.  Did this pass weight?

6.  Valid/Invalid

7.  Were returned cartons marked?

8.  Damaged Quantity

9.  Chargeback Amount

10.  Invoice #

11.  Type

12.  ADC Agent Name

13.  Parent or Child Ticket

14.  If Child Ticket, Provide Parent #

15.  Status

16.  TAGS