AUTOMATION - USE ADMIN GEAR TO FIND

If Priority is Low OR Medium OR High OR Urgent Trigger Webhook Method-: PUT Url-: https://shiseidoamericas.freshdesk.com/api/v2/tickets/{{ticket.id}}

If Form is INQUIRY ONLY AFFILIATE Set Type as AFFILIATE INQUIRY ONLY

If Form is AFFILIATE/INTERNATIONAL COMPLAINTS Set Type as AFFILIATE/INTERNATIONAL

If Form is DOMESTIC COMPLAINTS Set Type as DOMESTIC

If Form is INQUIRY ONLY DOMESTIC Set Type as DOMESTIC INQUIRY ONLY

If Subject or description is any of Chargeback OR Invoice AND If Subject or description is any of ULTA OR BELK OR KOHLS OR MARSHALLS OR AAFES OR MILIT...

If Subject or description is any of INVOICE OR CHARGEBACK AND If Subject or description is any of AMAZON OR BG OR BERGDORF GOODMAN OR BLOOMINGDALES OR...

If Customer Name is NONE OR 931 SKINCARE OR ADMK BEAUTY WORKS, INC. OR ADORE COSMETICS INC OR ALBERTO CORTES OR AMENA OR ANAIS COSMETICS OR ANNETTE'S ...

If Customer Name is BERGDORF GOODMAN OR BLOOMINGDALES OR BLUE MERCURY OR DILLARDS OR MACYS OR NEIMAN MARCUS OR NORDSTROM OR NORDSTROM RACK OR QUIVERR ...

If Brand is NARS OR SHISEIDO OR SHI AND If Ticket Type is AFFILIATE/INTERNATIONAL Assign to Agent Jamie Payne AND Assign to Group ADC Customer Suppo...

If Ticket Type is AFFILIATE/INTERNATIONAL AND If Brand is CLE DE PEAU OR DRUNK ELEPHANT OR TORY BURCH OR CPB OR DE OR TB Assign to Agent Sonia Ross A...

If Customer Name is 931 SKINCARE OR ADMK BEAUTY WORKS, INC. OR ADORE COSMETICS INC OR ALBERTO CORTES OR AMENA OR ANAIS COSMETICS OR ANNETTE'S COSMETIC...

If Customer Name is BERGDORF GOODMAN OR BLOOMINGDALES OR BLUE MERCURY OR DILLARDS OR EMPLOYEE GRATIS OR MACYS OR NEIMAN MARCUS OR NORDSTROM OR NORDSTR...

If Brand is NARS OR SHISEIDO OR SHI AND If Ticket Type is AFFILIATE INQUIRY ONLY Assign to Agent Jamie Payne AND Assign to Group ADC Customer Suppor...

If Ticket Type is AFFILIATE INQUIRY ONLY AND If Brand is CLE DE PEAU OR DRUNK ELEPHANT OR FRAGRANCE OR TORY BURCH OR CPB OR DE OR TB Assign to Agent ...

If Subject or description is any of MARSHALLS OR ULTA OR BELK OR AAFES OR MILITARY OR PFS WEB OR ROSS OR SAKS OR SEPHORA OR SEPHORA@KOHLS OR TJX OR TJ...

If Subject is any of AMAZON OR BERGDORF GOODMAN OR BLOOMINGDALES OR BLUE MERCURY OR DILLARDS OR NEIMAN MARCUS OR NORDSTROM OR NORDSTROMS OR QUIVERR OR...

If Subject is any of NARS OR SHISEIDO OR AFFILIATE OR INTERNATIONAL OR SHI AND If Source is email Assign to Agent Jamie Payne AND Assign to Group AD...

If Subject is any of AFFILIATE OR INTERNATIONAL OR CLE DE PEAU OR DRUNK ELEPHANT OR TORY BURCH OR TB OR CPB OR DE AND If Source is email Assign to Ag...

If Subject or description is any of URGENT OR ASAP AND If Ticket Type is AFFILIATE INQUIRY ONLY OR AFFILIATE/INTERNATIONAL AND If Subject is any of na...

If Subject or description is any of URGENT OR ASAP AND If Ticket Type is DOMESTIC INQUIRY ONLY OR DOMESTIC AND If Subject is any of AMAZON OR BG OR BE...

If Subject or description is any of URGENT OR ASAP AND If Ticket Type is DOMESTIC INQUIRY ONLY OR DOMESTIC AND If Subject is any of ULTA OR BELK OR KO...

If Subject or description is any of URGENT OR ASAP AND If Ticket Type is AFFILIATE INQUIRY ONLY OR AFFILIATE/INTERNATIONAL AND If Subject is any of CL...

If Source is phone Set PARENT OR CHILD TICKET as CHILD